Do I need the app to use a fob or a tag?
Not at the door. A tap is enough. You write the key once from your account page or at a verification visit.
What if I lose the fob?
Remove it from the Devices list in your account. Readers refresh their revocation list about every 5 minutes. Until then, whoever holds it can open the doors it is cleared for.
How is my name kept off the fob?
It holds a random account handle and a random device number. Your name, email and phone number are never on it.
What is a hidden tag?
A small NFC chip with no visible surface. We build it into a leather or metal item, so the object looks ordinary and the chip answers a reader that is held to it.
Are lapel pins available?
We are sourcing a plain, unbranded metal pin. Ask about it in a clearance request and we tell you the date at your briefing.
How long until a fob arrives?
Allow 2 to 4 weeks. Every device is tested on our bench and loaded with your key before it ships.